Tenant isolation
Monitors, alerts, incidents and status pages stay inside each client workspace, which keeps access, reporting and offboarding clean.
For MSPs
Multi-tenant uptime monitoring for managed service providers
Run monitoring, incident response and client communication for every tenant from one platform, with isolation between clients and uptime history you can take into SLA reviews.
- 01Isolated client workspaces under one subscription
- 02Escalation policies, quiet hours and maintenance windows
- 03Uptime and incident history per client for SLA reviews
- 04Alerts to Slack, Teams, Discord, email, SMS and webhooks
Direct answer
MSPs need tenant isolation, alerting that scales across many clients without burning out the NOC, and evidence for SLA conversations. PingAlert isolates each client in its own workspace, confirms outages across regions before paging, routes alerts through escalation policies, and keeps uptime and incident history per client.
Operations for many tenants
NOC-friendly alerting
Quorum-based confirmation, deduplicated notifications, escalation levels and maintenance windows keep pages meaningful when one engineer covers many clients.
SLA evidence
Uptime, response time and incident timelines per client give you the record for quarterly business reviews and SLA credits, instead of reconstructing events from chat logs.
Client-facing communication
Branded status pages with subscriber notifications let clients see incident updates without opening tickets.
Webhooks into your stack
Send alerts to your PSA or ticketing system through webhooks, alongside Slack, Teams, Discord, email and SMS.
Coverage beyond the website
API and multi-step checks, TCP ports, DNS, SSL certificate expiry, heartbeat monitors for scheduled jobs and ping cover the services clients rely on.
How it works
Get set up in an afternoon
- 01
Onboard a client
Create a workspace and apply your standard monitor template.
- 02
Wire up escalation
Map severity to channels and escalation levels, and set maintenance windows for patch nights.
- 03
Share a status page
Give each client a branded page and subscriber updates.
- 04
Review SLAs quarterly
Use uptime and incident history per client in QBRs.
- MSP Uptime Monitoring Playbook for Multi-Tenant TeamsA practical MSP uptime monitoring playbook for multi-tenant operations, lower alert noise, faster incident response, and better client communication.
- MSP SLA Reporting: Uptime Metrics for Client QBRsHow MSPs can build SLA reports that improve client trust and renewals using MTTR, false-positive rate, and incident communication metrics.
- Agency Alert Fatigue: Causes and Smart Alert GroupingResearch on why agency monitoring teams suffer the worst alert fatigue, what drives it across client portfolios, and how smart alert grouping helps.
- Black Friday Monitoring for Agency ClientsHoliday readiness across a client portfolio: tier clients by revenue risk, set per-client freezes, template monitoring, staff on-call and report after peak.
Direct answers
Questions teams ask
Does PingAlert support multi-tenant monitoring?
Yes. Client workspaces keep each tenant's monitors, alerts, incidents and status pages separate under one subscription (3 on Professional, 10 on Business).
Can alerts go to our ticketing system?
Yes, through webhooks, alongside Slack, Microsoft Teams, Discord, email and SMS.
How do we avoid paging on planned work?
Schedule maintenance windows so checks during planned work do not trigger alerts.