Last updated: January 02, 2026
By accessing or using PingAlert (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
You must be at least 13 years old to use the Service. You are responsible for safeguarding your account credentials and for all activities under your account.
You agree not to misuse the Service, including without limitation by: attempting to access non‑public systems, abusing rate limits, probing third‑party systems without permission, or using the Service to transmit malicious content.
We may enforce per‑account or per‑monitor rate limits (e.g., check frequency, alert volume) to protect platform stability. We may throttle or suspend activity that materially degrades the Service for other customers.
Do not use PingAlert to target systems you do not own or control, to perform load or stress tests without authorization, to monitor unlawful content, or in violation of export, sanctions, or embargo laws.
We continually improve the Service and may add, change, or remove features. We may suspend or terminate access if we reasonably believe there is a risk to the platform, other customers, or violation of these Terms.
Certain features may be offered as alpha/beta/preview. These are provided “as‑is”, may be subject to additional terms, and may be modified or discontinued at any time. Pre‑launch pricing is indicative and subject to change.
To provide monitoring, we process endpoint metadata, probe logs, and performance metrics. You retain ownership of your data. You grant us a limited license to process data solely to operate and improve the Service.
If you enable public status pages, you are responsible for the content you publish (e.g., incident text, component names, historical metrics). Do not publish sensitive or personal data. Public pages may be indexed by search engines.
If you send suggestions or feedback, you grant us a royalty‑free, worldwide, transferable, sublicensable license to use such feedback to improve the Service without restriction.
Integrations (e.g., Slack, webhooks, SMS) are provided “as‑is”. Your use of a third‑party integration is governed by the third party’s terms and policies.
API credentials are confidential. You are responsible for activities performed using your credentials. We may revoke credentials that compromise security or violate these Terms.
Paid plans are billed in advance. Unless otherwise stated, fees are non‑refundable. Trials may be offered and can be changed or discontinued at any time. Prices are exclusive of taxes where applicable.
During pre‑launch, pricing and plan limits are subject to change. Joining a waitlist does not create an obligation to purchase.
We target high availability but do not guarantee the Service will be uninterrupted or error‑free. Any published SLA applies only to paid plans and excludes scheduled maintenance and factors outside our reasonable control.
We implement administrative, technical, and organizational measures designed to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We may notify you about security or availability incidents impacting the Service through email, in‑app notices, or our status page.
PingAlert, including its trademarks, logos, and software, is owned by us or our licensors. Except for the limited rights expressly granted, no rights are transferred to you.
You may stop using the Service at any time. We may suspend or terminate access for breach, excessive risk, or non‑payment. Upon termination, your right to use the Service ceases, and we may delete data after a retention period.
You represent that you are not subject to sanctions or located in an embargoed jurisdiction and will not use the Service in violation of export control laws.
The Service is provided “as‑is” and “as‑available”. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non‑infringement.
To the maximum extent permitted by law, in no event will we be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenues, data, or goodwill. Our aggregate liability will not exceed amounts paid by you to us in the 12 months preceding the event giving rise to liability.
You agree to indemnify and hold us harmless from any claims, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising from your use of the Service or violation of these Terms.
These Terms are governed by the laws of your primary contracting entity’s jurisdiction without regard to conflict‑of‑law principles. Disputes will be resolved in the courts of that jurisdiction unless mandatory law provides otherwise.
If an arbitration clause is presented during signup, it will govern dispute resolution for the applicable customers and will be incorporated by reference.
We may update these Terms from time to time. If changes are material, we will provide notice by appropriate means. Your continued use constitutes acceptance of the updated Terms.
Where we process personal data on your behalf, we act as a processor under applicable data protection laws. A data processing agreement (DPA) is available upon request. We engage subprocessors to support key functions; a current list is available upon request and may be updated from time to time.
Questions about these Terms? Contact support@pingalert.io.